We are a member of the Online Dating Association (ODA) which was set up to ensure high standards of behaviour by dating service providers serving the UK.The ODA Code of Practice is binding on members of the Association.The ODA monitors enquiry and complaint levels and the issues complained about.It can intervene if it sees worrying trends or serious matters of concern. A link to our customer service arrangements is provided here.
Analytic : Google, along with being the worlds largest search engine also provides many other great services. With a tiny code added to your site, Analytic allows you to track all user data on your site.
If we are not able to resolve a complaint, you may submit it through the EU online dispute resolution platform at
Please note that a complaint submitted through the online platform will not be considered unless you have raised it with us first.
Welcome to Charm (the "Site"), a member site of Qpid Network ("Qpid Network" or the "Network").